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Practical strategies for promoting ethical behavior

Offering a highly realistic, down-to-earth look at ethics in the workplace, Linda Treviño and Kate Nelson's Managing Business Ethics will help you identify and solve ethical dilemmas, understand why people behave the way they do, and help you design a culture that will promote ethical behavior in your ***anization.

Throughout, the emphasis is on common, real-life work situati***, including hiring, managing, assessing performance, disciplining, firing, and providing incentives for staff, as well as producing quality products and services, and dealing effectively and fairly with customers, vendors, and other stakeholders.

Highlights of the Fourth Edition

　Updated information relates content to current events such as the U.S. Sentencing Guidelines for Corporati***.

　Describes the link between ethical culture and employee engagement.

　Covers new research, including the role of emoti*** in ethical decision ***.

　Presents new profiles of ***anizati*** such as McWane, Enron, Citigroup, and Marsh & McLennan.

　International references reflect the realities of the increasingly global business environment.

Preface.

PART I. INTRODUCTION TO BUSINESS ETHICS.

　Chapter 1. Intoducing Straight Talk About Managing Business Ethics: Where We’re 　　Going And Why.

　　Introduction.

　　Taking Away the Mystery.

　　Moving beyond Cynicism.

　　Tools to Manage Unethical Behavior.

　　Focus on the Positive, the Ethical, and the Socially Resp***ible.

　　Is Business Ethics Just a Fad?

　　Can Business Ethics Be Taught?

　　Aren’t Bad Apples the Cause of Ethical Problems in Organizati***?

　　Shouldn’t Employees Already Know the Difference between Right and Wrong?

　　Aren’t Adults’ Ethics Fully Formed and Unchangeable?

　　This Book Is About Managing Ethics.

　　Bringing Ethics Down to Size.

　　Ethics and the Law.

　　How the Book Is Structured.

　　Conclusion.

　　Discussion Questi***.

　　Exercise: Your Cynicism Quotient.

　　Notes.

　Chapter 2. Why Be Ethical? (Why Bother? Who Cares?).

　　Introduction.

　　Why Be Ethical? Why Bother? Who Cares?

　　The Motivation to Be Ethical.

　　The Media Focus on Ethics and Corporate Reputation.

　　Industries Care About Ethics.

　　Executive Leaders Care About Ethics.

　　Managers Care About Ethics.

　　Employees Care About Ethics: Employee Attraction and Commitment.

　　Individuals Care About Ethics: Reputation Counts.

　　Does Society Care? Business and Social Resp***ibility.

　　Economic Resp***ibilities.

　　Legal Resp***ibilities.

　　Ethical Resp***ibilities.

　　Philanthropic Resp***ibilities. 、

　　Government Regulation of Business.

　　Is Socially Resp***ible Business Good Business?

　　Socially Resp***ible Investors.

　　Avoiding the Costs of Criminal Liability.

　　The Importance of Trust.

　　The Best and the Worst In Us.

　　Conclusion.

　　Discussion Questi***.

　　Case: Merck and River Blindness.

　　Appendix: How Fines Are Determined under the U.S. Sentencing Guidelines.

　　Notes.

PART II. ETHICS AND THE INDIVIDUAL.

　Chapter 3. Common Ethical Problems.

　　Introduction.

　　Human Resources Issues.

　　Discrimination.

　　Harassment, Sexual and Otherwise.

　　Conflicts of Interest.

　　What Is It?

　　Why Is It an Ethical Problem?

　　Costs.

　　Customer Confidence Issues.

　　What Is It?

　　Why Is It an Ethical Problem?

　　Costs.

　　Use of Corporate Resources.

　　What Is It?

　　Why Is It an Ethical Problem?

　　Costs.

　　When All Else Fails: Blowing the Whistle.

　　When Do You Blow the Whistle?

　　How to Blow the Whistle.

　　Conclusion.

　　Discussion Questi***.

　　Notes.

　Chapter 4. Deciding What’s Right: A Prescriptive Approach.

　　Introduction.

　　The Layoff.

　　Prescriptive Approaches to Ethical Decision Making in Business.

　　Focus on C***equences (C***equentialist Theories).

　　Focus on Duties, Obligati***, and Principles (Deontological Theories).

　　Focus on Integrity (Virtue Ethics).

　　Eight Steps to Sound Ethical Decision Making in Business.

　　Step One: Gather the Facts.

　　Step Two: Define the Ethical Issues.

　　Step Three: Identify the Affected Parties (the Stakeholders).

　　Step Four: Identify the C***equences.

　　Step Five: Identify the Obligati***.

　　Step Six: C***ider Your Character and Integrity.

　　Step Seven: Think Creatively about Potential Acti***.

　　Step Eight: Check Your Gut.

　　Practical Preventive Medicine.

　　Doing Your Homework.

　　When You’re Asked to Make a Snap Decision.

　　Conclusion.

　　Discussion Questi***.

　　Exercise: Clarifying Your Values.

　　Case: Pinto Fires.

　　Notes.

　Chapter 5. Deciding What’s Right: A Psychological Approach.

　　Introduction.

　　Moral Awareness and Moral Judgment.

　　Individual Differences, Moral Judgment, and Ethical Behavior.

　　Cognitive Moral Development.

　　Locus of Control.

　　Cognitive Barriers to Good Ethical Judgment.

　　Thinking About Fact Gathering.

　　Thinking About C***equences.

　　Thinking About Integrity.

　　Thinking About Your Gut.

　　Emoti*** in Ethical Decision Making.

　　Reflecti*** on the Pinto Fires Case.

　　Revisiting the Pinto Fires Case.

　　Conclusion.

　　Discussion Questi***.

　　Notes.

PART III. ETHICS AND THE MANAGER.

　Chapter 6. Ethical Problems of Managers.

　　Introduction.

　　Managers and Employee Engagement.

　　Managing the “Basics”.

　　Hiring and Work Assignments.

　　Performance Evaluation.

　　Discipline.

　　Terminati***.

　　Managing a Diverse Workforce.

　　Diversity.

　　Harassment.

　　Family and Personal Issues.

　　The Manager as a Lens.

　　The Buck Stops with Managers.

　　Managers Are Role Models.

　　Managing Up and Across.

　　Honesty Is Rule One.

　　Standards Go Both Ways.

　　Conclusion.

　　Discussion Questi***.

　　Notes.

　Chapter 7. Managing for Ethical Conduct.

　　Introduction.

　　In Business, Ethics Is About Behavior.

　　Practical Advice for Managers about Ethical Behavior.

　　Our Multiple Ethical Selves.

　　The Kenneth Lay Example.

　　The Dennis Levine Example.

　　Practical Advice for Managers About Multiple Ethical Selves.

　　Reward Systems.

　　People Do What’s Rewarded and Avoid Doing What’s Punished.

　　People Will Go the Extra Mile to Achieve Goals Set by Managers.

　　How Reward Systems Can Encourage Unethical Behavior.

　　Practical Advice for Managers About Reward Systems.

　　Recognize the Power of Indirect Rewards and Punishments.

　　Can You Really Reward Ethical Behavior?

　　What About Punishment?

　　Practical Advice for Managers About Punishment.

　　“Everyone’s Doing It”.

　　People Follow Group Norms.

　　Rationalizing Unethical Behavior.

　　Pressure to Go Along.

　　Practical Advice for Managers About Group Norms.

　　People Fulfill Assigned Roles.

　　The Zimbardo Prison Experiment.

　　Roles at Work.

　　Conflicting Roles Can Lead to Unethical Behavior.

　　Roles Can Support Ethical Behavior.

　　Practical Advice for Managers About Roles.

　　People Do What They’re Told.

　　The Milgram Experiments.

　　Obedience to Authority at Work.

　　Practical Advice for Managers About Obedience to Authority.

　　Resp***ibility Is Diffused in Organizati***.

　　“Don’t Worry—We’re Taking Care of Everything”.

　　Diffusing Resp***ibility in Groups.

　　Diffusing Resp***ibility by Dividing Resp***ibility.

　　Diffusing Resp***ibility by Creating Psychological Distance.

　　Practical Advice for Managers About Personal Resp***ibility.

　　Conclusion.

　　Discussion Questi***.

　　Case: Sears, Roebuck and Co.: The Auto Center Scandal.

　　Notes.

PART IV. ETHICS AND THE ORGANIZATION.

　Chapter 8 Ethical Problems of Organizati***.

　　Introduction.

　　Managing Stakeholders.

　　Ethics and C***umers.

　　Conflicts of Interest.

　　Product Safety.

　　Advertising.

　　Ethics and Employees.

　　Employee Safety.

　　Employee Downsizings.

　　Ethics and Shareholders.

　　Ethics and the Community.

　　Why Are These Ethical Issues?

　　Costs.

　　Conclusion.

　　Discussion Questi***.

　　Notes.

　Chapter 9. Ethics as Organizational Culture.

　　Introduction.

　　A “Cookie Cutter” Approach Won’t Work.

　　Organizati*** Don’t Have Cookie-Cutter Ethical Problems.

　　Cookie-Cutter Programs Are Superficial.

　　“Ethics for a Day” Breeds Cynicism.

　　Proactively Develop an Ethical Organizational Culture.

　　Organizational Ethics as a Cultural Phenomenon.

　　What Is Culture?

　　Strong versus Weak Cultures.

　　How Culture Influences Behavior: Socialization and Internalization.

　　Ethical Leadership.

　　Ethical Leaders Create Culture.

　　Leaders Maintain or Change Organizational Culture.

　　Formal Cultural Systems.

　　Selection Systems.

　　Values and Mission Statements, Policies and Codes.

　　Orientation and Training Programs.

　　Performance Management Systems.

　　Organizational Structure.

　　Decision-Making Processes.

　　Informal Cultural Systems.

　　Heroes and Role Models.

　　Norms: “The Way We Do Things Around Here”.

　　Rituals.

　　Myths and Stories.

　　Language.

　　Developing and Changing the Ethical Culture.

　　How an Ethical Culture Can Become an Unethical Culture.

　　Becoming a More Ethical Culture.

　　A Cultural Approach to Changing Organizational Ethics.

　　A Cultural Systems View.

　　A Long-Term View.

　　Assumpti*** About People.

　　Diagnosis: The Ethical Culture Audit.

　　Ethical Culture Change Intervention.

　　The Ethics of Managing Organizational Ethics.

　　Conclusion.

　　Discussion Questi***.

　　Case: Videotek Corporation.

　　Case: Culture Change at Texaco.

　　Case: An Unethical Culture in Need of Change: TAP Phamaceuticals.

　　Notes.

　Chapter 10. Managing Ethics and Legal Compliance.

　　Introduction.

　　Structuring Ethics Management.

　　Managing Ethics: The Corporate Ethics Office.

　　Ethics Officers.

　　The Ethics Infrastructure.

　　The Corporate Ethics Committee.

　　Communicating Ethics.

　　Basic Communicati*** Principles.

　　Evaluating the Current State of Ethics Communicati***.

　　Multiple Communicati*** Channels for Formal Ethics Communication.

　　A Novel Approach to Ethics Communication at USAA.

　　Missionor Values Statements.

　　Policy Manuals.

　　Codes of Conduct.

　　Communicating Senior Management Commitment to Ethics.

　　Formal and Informal Systems to Resolve Questi*** and Report Ethical Concerns.

　　Using the Reward System to Reinforce the Ethics Message.

　　Evaluating the Ethics Program.

　　Surveys.

　　Values or Compliance Approaches.

　　Globalizing an Ethics Program.

　　Conclusion.

　　Discussion Questi***.

　　Notes.

PART V. ETHICS AND THE WORLD.

　Chapter 11. Managing for Ethical Conduct in A Global Business Environment.

　　Introduction.

　　Focus on the Individual Expatriate Manager.

　　The Difficulties of Foreign Business Assignments.

　　The Need for Structure, Training, and Guidance.

　　Foreign Language Proficiency.

　　Learning About the Culture.

　　Recognizing the Power of Selective Perception.

　　Assumption of Behavioral C***istency.

　　Assumption of Cultural Homogeneity.

　　Assumption of Similarity.

　　Ethics-Related Training and Guidance.

　　How Different Are Ethical Standards in Different Cultures?

　　Development of Corporate Guidelines and Policies for Global Business Ethics.

　　The Organization in a Global Business Environment.

　　Deciding to Do Business in a Foreign Country.

　　Development of a Transcultural Corporate Ethic.

　　Putting It All Together: Royal Dutch Shell.

　　Conclusion.

　　Discussion Questi***.

Appendix: Caux Round Table Principles for Business.

Notes.

Index.

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书籍介绍

Practical strategies for promoting ethical behavior

Offering a highly realistic, down-to-earth look at ethics in the workplace, Linda Trevi?o and Kate Nelson's Managing Business Ethics will help you identify and solve ethical dilemmas, understand why people behave the way they do, and help you design a culture that will promote ethical behavior in your ***anization.

Throughout, the emphasis is on common, real-life work situati***, including hiring, managing, assessing performance, disciplining, firing, and providing incentives for staff, as well as producing quality products and services, and dealing effectively and fairly with customers, vendors, and other stakeholders.

Highlights of the Fourth Edition

* Updated information relates content to current events such as the U.S. Sentencing Guidelines for Corporati***.

* Describes the link between ethical culture and employee engagement.

* Covers new research, including the role of emoti*** in ethical decision ***.

* Presents new profiles of ***anizati*** such as McWane, Enron, Citigroup, and Marsh & McLennan.

* International references reflect the realities of the increasingly global business environment.