Customer Service Training 101 mobi 下载 网盘 caj lrf pdf txt 阿里云

If the true face of any ***anization is its customer service people, then nothing is more important than the training of these crucial employees. Customer Service Training 101 offers an easy-to-implement approach for busy managers and trainers seeking to motivate their people and equip them with the tools they need to excel in this essential role. Featuring in***ctive less*** that can be adapted for any type of business and for any type of trainee, this ready-to-use guide addresses important customer service areas including: * *** a good first impression * projecting a positive attitude * communicating effectively through verbal, nonverbal, and listening skills * developing trust, establishing rapport, and *** customers feel valued * confidently handling "difficult" customers and situati*** * in***cting effectively face-to-face, and via telephone and e-mail The professionalism and enthusiasm of frontline employees reflect directly on the company they represent. Packed with powerful, proven ideas, this inspiring, comprehensive training manual will pave the way to superior customer service.

暂无相关目录，正在全力查找中！

暂无相关内容，正在全力查找中

暂无出版社相关信息，正在全力查找中！

暂无相关书籍摘录，正在全力查找中！

在线阅读地址：Customer Service Training 101在线阅读

在线听书地址：Customer Service Training 101在线收听

在线购买地址：Customer Service Training 101在线购买

暂无原文赏析，正在全力查找中！

书籍介绍

If the true face of any ***anization is its customer service people, then nothing is more important than the training of these crucial employees. Customer Service Training 101 offers an easy-to-implement approach for busy managers and trainers seeking to motivate their people and equip them with the tools they need to excel in this essential role. Featuring in***ctive less*** that can be adapted for any type of business and for any type of trainee, this ready-to-use guide addresses important customer service areas including: * *** a good first impression * projecting a positive attitude * communicating effectively through verbal, nonverbal, and listening skills * developing trust, establishing rapport, and *** customers feel valued * confidently handling "difficult" customers and situati*** * in***cting effectively face-to-face, and via telephone and e-mail The professionalism and enthusiasm of frontline employees reflect directly on the company they represent. Packed with powerful, proven ideas, this inspiring, comprehensive training manual will pave the way to superior customer service.