Managing Difficult In***cti***(I***N=9781422125083) mobi 下载 网盘 caj lrf pdf txt 阿里云

　　In the business world, confrontati*** are inevitable --

whether they're with your employees, peers, bosses, or even

suppliers and customers. Ignored or handled badly, confrontati***

can damage workplace relati***hips and ruin careers.

This volume helps you master the art of effectively managing

difficult in***cti***. You'll learn how to:

Determine which confrontati*** are worth an investment of your

time and energy

Understand and manage the strong emoti*** that can arise during

confrontati***

Design soluti*** that meet all stakeholders' needs

Coach your direct reports to resolve confrontati***

productively

Mentor's Message: Why Learn How to Manage

Difficult　In***cti***?　ix

Managing Difficult In***cti***: The Basics

What Are Difficult In***cti***?

　Helpful information about why managers avoid dealing with

　difficult in***cti*** at work.

　Examples of difficult in***cti***　

　Removing barriers to dealing with conflict　

　Understanding that improvement is possible　

What Causes Difficult In***cti***?

　Insights into the many kinds of differences that can trigger

　difficult in***cti***.

　Differences in positi*** and interests

　Differences in percepti***, motivati***, and styles　

　Differences in life experiences and cultural backgrounds

……

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书籍介绍

In the business world, confrontati*** are inevitable -- whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontati*** can damage workplace relati***hips and ruin careers.

This volume helps you master the art of effectively managing difficult in***cti***. You'll learn how to:

Understand and manage the strong emoti*** that can arise during confrontati***

Design soluti*** that meet all stakeholders' needs

Coach your direct reports to resolve confrontati*** productively