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From Stephen R. Covey's eldest son comes a revolutionary new path towards productivity and satisfaction. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust—and the speed at which it is established with clients, employees and c***tituents—is the essential ingredient for any high–performance, successful ***anization.

For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functi*** in our every transaction and relati***hip—from the most personal to the broadest, most indirect in***ction—and how to establish trust immediately so that you and your ***anization can forego the time–killing, bureaucratic check–and–balance processes so often deployed in lieu of actual trust.

FOREWORD

THE ONE THING THAT CHANGES EVERYTHING

THE FIRST W***E-SELF TRUST

THE Principle of credibility

The 4 Cores of credibility

　 Core1-integrity Are you congruent?

　Core2-intent what`s your agenda?

　 Core3-Capabilities Are you relevant?

　 Core4-Results What`s your track record?

THE SECOND W***E-RELATIONSHIP TRUST

THE PRINCIPLE OF BEH***IOR

The 13 Behaviors

　 Behavior#1:Talk straight

　 Behavior#2:Dem***trate Respect

　 Behavior#3:Create transparency

　 Behavior#4:Right wrongs

　Behavior#5:Show loyalty

　 Behavior#6:Deliver Results

　 Behavior#7:Get Better

　 Behavior#8:Confront reality

　 Behavior#9:Clarify Expectati***

　 Behavior#10:Practice Accountability

　Behavior#11:Listen First

　 Behavior#12:Keep Commitments

　Behavior#13:Extend trust

　 Creating an Action Plan

THE THIRD ,FOURTH ,AND FIFTH W***ES STAKEHOLDER TRUST

The third wave-***anizational trust

The principle of alignment

The fourth wave-market trust

The principle of reputation

The fifth wave-societal trust

The principle of contribution

INSPIRING TRUST

Extending"smart trust"

Restoring trust when it has been lost

A propensity to trust

NOTES AND REFERENCES

INDEX

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书籍介绍

Book Description

In the readable and riveting style of The Tipping Point , Stephen M.R. Covey uncovers the overlooked and underestimated power of trust in a page-turning look into what he calls "the one thing that changes everything ." A groundbreaking and paradigm-shifting book, The Speed of Trust challenges our age-old assumption that trust is merely a soft, social virtue and instead ***s that trust is merely a soft, social virtue and instead ***s that trust is a hard-edged, economic driver - a learnable and measurable skill that makes ***anizati*** more profitable, people more promotable, and relati***hips more energizing.

In this powerful new book, Stephen M.R.Covey articulates why trust has become the key leadership competency of the new global economy. He eloquently informs readers how to inspire lasting trust in their personal and professional relati***hips, and in so doing to create unparalleled success and sustainable prosperity in every dimension of life.