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内容简介:
Managing Health Services: Concepts and Practice 2nd edition provides a valuable practice resource for health service management students and managers. While new concepts and strategies of multidisciplinary health service management and leadership have been added, the focus remains on providing comprehensive coverage of management topics and issues faced by health services managers.
The text is arranged according to six major themes -- health service managers and the changing ***anisational context; health service management practice -- working with people; health service management practice -- working with information; health service ***anisati***; improving ***anisational performance; and case studies in health service management.
Written by over 40 health service management academics in cooperation with the Society for Health Administration Programs in Education and the Australian College of Health Service Executives, Managing Health Services: Concepts and Practice 2nd edition continues to make avaluable contribution to health service management theory and practice.
Features:
includes a wider range of short case studies from the Asia-Pacific region
each chapter includes learning objectives, short case studies, references, additional reading & websites, conclusi***, and discussion questi***
increased integration of practical issues such as strategies to facilitate manager and ***anisational learning, workforce planning, recruitment and retention strategies, strategies to assess and manage risk, and strategies to improve ***anisational performance
provides updates of concepts and practice including government policy changes; advances in medical and information technology; changes in c***umer needs and expectati***;
advances in health service management; and the use of research and evaluation to advance management practice
作者简介
Mary Harris, PhD, MPH, GradDipHIthAdmin, FCHSE, CHE is a Life Member of the Society for Health Administration Programs in Education and a Fellow of the Australian College of Health Service Executives, Academic Adviser to Federal Council, and a recent recipient of the College's Gold Medal Award for contribution to the profession.
书籍目录:
Contributors
Preface
Acknowledgments
Abbreviati***
Table of case studies
PART ONE HEALTH SERVICE MANAGERS
Chapter 1 Learning management (and managing your own learning) ANNE ***YTH D***ID LEGGE P***LINE STANTON
Learning objectives
Introduction
A framework for management education planning in health service ***anisati***
Organisational performance
What is it that managers do?
How do managers do what they do?
About learning
A focus on the ***anisation
Conclusion
Discussion questi***
References
Chapter 2 The changing role of the health service manager SANDRA G LEGGAT MARY G HARRIS D***ID LEGGE
Learning objectives
Introduction
Who is a health service manager?
History of health service management
Clinician managers
Accountabilities of the health service manager
Evolution of management concepts, theories (and fads)
Future expectati*** for health service managers
Conclusion
Discussion questi***
References
Chapter 3 Accountability and the ethical mandate of the health service manager
BRIAN STOFFELL
Learning objectives5
Introduction 5
The ethical mandate of health service personnel generally 5
From theory to accountability5:
Procedural ethics 5,
Human research and clinical ethics committees 5
Development of a clinical ethics ethos5
Conclusion
Discussion question5
References5
Chapter 4 Organisational change and adaptation in health care SHARON M MICKAN ROSALIE A BOYCE
Learning objectives5
Introduction 5
Global policy drivers of change 6
Health care ***anisati*** in transition 6
Health care systems 6
Forces driving change within Australian health care6
Balancing the forces for change - ***anisational adaptive strategies 7
Implicati*** for health service managers7
Conclusion 7
Discussion questi*** 7
References 8
PART TWO HEALTH SERVICE MANAGEMENT PRACTICE WORKING WITH PEOPLE
Chapter 5 Working partnerships: engaging communities and c***umers EPETER J LLOYD SALLY TORR
Learning objectives
Introduction
Concepts and theories
Strategies for enhancing c***umer participation in
……
PART THREE HEALTH SEPVICE MANAGEMENT PRACTICE-WORKING WITH INFORMATION
PART FOUR HEALTH SERVICE ORGANISATIONS
PART FIVE IMPROVING ORGANISATIONAL PERFORMANCE
Appendix
INDEX
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