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　　Book De*ion

In his phenomenal bestseller, Emotional Intelligence, Daniel

Goleman mapped the territory where IQ meets EQ, where we apply what

we know to how we live. Spending over a year on the New York Times

bestseller list, Emotional Intelligence provided the evidence for

what many successful people already knew: being smart isn't just a

matter of mastering facts; it's a matter of mastering your own

emoti*** and understanding the emoti*** of the people around

you.Now, in Working With Emotional Intelligence, Goleman shows why

emotional intelligence has become the new yardstick for success for

CEOs and junior hires alike. Drawing on both unparalleled access to

business leaders and in-depth research, he documents that star

performance in every field depends more on emotional intelligence

than IQ or technical skills. And the impact of emotional

intelligence is even greater at the top of the leadership

pyramid.Goleman vividly shows how self-awareness, motivation,

influence, conflict management, and team-building play out in some

of the top corporati*** in the world today, and points out the

damage done when they are lacking. He also creates a strategy for

the "emotionally intelligent ***anization" that will shape training

and development programs for years to come.With examples from

real-life businesses, including successes and failures, this

program is a blueprint for all who want to thrive with integrity

and satisfaction in the new global economy.

Amazon.com

Working With Emotional Intelligence takes the concepts from

Daniel Goleman's bestseller, Emotional Intelligence, into the

workplace. Business leaders and outstanding performers are not

defined by their IQs or even their job skills, but by their

"emotional intelligence": a set of competencies that distinguishes

how people manage feelings, in***ct, and communicate. Analyses

done by dozens of experts in 500 corporati***, government agencies,

and nonprofit ***anizati*** worldwide conclude that emotional

intelligence is the barometer of excellence on virtually any job.

This book explains what emotional intelligence is and why it counts

more than IQ or expertise for excelling on the job. It details 12

personal competencies based on self-mastery (such as accurate

self-assessment, self-control, initiative, and optimism) and 13 key

relati***hip skills (such as service orientation, developing

others, conflict management, and building bonds). Goleman includes

many examples and anecdotes--from Fortune 500 companies to a

nonprofit preschool--that show how these competencies lead to or

thwart success.

Unlike IQ, emotional intelligence can keep growing--it continues

to develop with life experiences. Understanding and raising your

emotional intelligence is essential to your success and leadership

potential. This book is an excellent resource for learning how to

accomplish this.

　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　--Joan Price

Amazon.com Audiobook Review

This abridged audio version, sharply narrated by the author,

focuses on Goleman's theories of emotional intelligence in the

workplace, a standard that measures how well people manage

feelings, in***ct, and communicate. In educational but accessible

tones, Dr. Goleman explains the need for emotional intelligence in

employees, the issues that arise when such skills are lacking, and

practical guidance on how to achieve these skills. Goleman's use of

real-life examples highlights the important less*** learned from

business-world successes and failures. The humorous anecdotes also

keep the listener entertained while he presents somewhat esoteric

but insightful and interesting ideas, which ultimately increase the

potential to succeed and lead others. (Running time: three hours,

two cassettes)

　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　--Cate Bick

From Publishers Weekly

Applying the less*** of his bestselling study Emotional

Intelligence, Goleman has found that business success stems

primarily from a workforce displaying initiative and empathy,

adaptability and persuasiveness?i.e., key ***ects of what he

defines as emotional intelligence. He presents studies that show

that IQ accounts for only between 4% and 25% of an individual's job

success, whereas emotional competence (self-awareness,

self-regulation and motivation) is twice as important as purely

cognitive abilities in the workplace. These findings alone should

shake up human resource departments that hire based on how good

someone looks on paper. In secti*** like "Self-Mastery," "People

Skills" and "Social Radar," Goleman uses anecdotes from the

corporate trenches (and from his lecture tours) to isolate

qualities, such as "trustworthiness" that are central to displays

of emotional intelligence. These qualities, in turn, are broken

down into sets of practices?"Act ethically and... above reproach";

"respect and relate well to people from other backgrounds"?that can

be internalized for improved emotional intelligence quotients by

individuals looking to get ahead, or managers seeking to revitalize

the staff. These repetitive-sounding checklists can at times give

the book the flavor of an overworked seminar presentation. Still,

embedded within the linear format that emerges are many truly

illuminating facts?that the real cost of employee turnover to a

company is the equivalent of one full year of employee pay, for

example?that show how critically important Goleman's thesis is to

today's workplace.

From Booklist

Goleman made a big splash in 1995 with his best-selling,

much-discussed Emotional Intelligence. He contended that success

and ability could not be determined solely by intelligence (however

intelligence might be defined or measured). Emotional traits such

as self-awareness, motivation, and self-control and social skills

such as teamwork, leadership, and communication matter, too. His

arguments were bolstered by research in neurology and the

behavioral sciences. Furthermore, Goleman argued that emotional

intelligence could be taught, and he targeted his message to

educators and the educational system. This message, though, also

drew a huge resp***e from the world of business, and here Goleman

now adapts his ideas to the workplace. Citing managerial studies,

he asserts that emotional intelligence is twice as important as

either IQ or technical expertise in predicting business success.

Goleman shows how self-mastery and people skills determine work

performance and suggests implicati*** for job training. Although he

does include scientific documentation whenever possible, Goleman

himself refers to these as "soft skills," and the question remains

about how accurately they can be measured--especially if they are

to be used to make employment decisi*** such as hiring,

termination, promoti***, and salary levels.

　　　　　　　　　　　　　　　　　　　　　　　　　　　　David Rouse

From Library Journal

Having explained in Emotional Intelligence that EQ matters as

much as IQ in the workplace, Goleman now explains how EQ can be

learned.

From AudioFile

This book is the author's follow-up to his ground-breaking

Emotional Intelligence. Here he focuses on using emotional

intelligence at work; he explains why people who focus on skills

and information are at a disadvantage compared to workers who have

mastered their own emoti*** and understand the emoti*** of their

co-workers. Aaron Meza's rich, deep, informative voice lends weight

to Goleman's arguments, and his impeccable diction and pacing

enable us to follow the author's lucid prose. Meza varies tone and

pitch enough to keep us interested. Only an annoying propensity to

pronounce words that begin with an "i" as long "e" ("eemediate,"

for example) mars Meza's performance. R.I.G.

About Author

Daniel Goleman, Ph.D. is CEO of Emotional Intelligence Services

in Sudbury, Massachusetts. He covered the behavioral and brain

sciences for the New York Times for twelve years. He has taught at

Harvard, where he received his doctorate in psychology and is a

c***ultant who addresses groups and businesses around the world.

Emotional Intelligence, his fifth book, has been translated into

twenty-five languages and has been a number one bestseller

everywhere, from the U.S. to Brazil, Japan to England. In addition

to Emotional Intelligence, his previous books include Vital Lies,

Simple Truths, The Creative Spirit, and The Meditative Mind.

Book Dimension :

length: (cm)17.2 　　　 　　　　　 　 width:(cm)10.8

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编辑推荐

　　Working With Emotional Intelligence takes the concepts from

Daniel Goleman's bestseller, Emotional Intelligence, into the

workplace. Business leaders and outstanding performers are not

defined by their IQs or even their job skills, but by their

"emotional intelligence": a set of competencies that distinguishes

how people manage feelings, in***ct, and communicate. Analyses

done by dozens of experts in 500 corporati***, government agencies,

and nonprofit ***anizati*** worldwide conclude that emotional

intelligence is the barometer of excellence on virtually any job.

This book explains what emotional intelligence is and why it counts

more than IQ or expertise for excelling on the job. It details 12

personal competencies based on self-mastery (such as accurate

self-assessment, self-control, initiative, and optimism) and 13 key

relati***hip skills (such as service orientation, developing

others, conflict management, and building bonds). Goleman includes

many examples and anecdotes--from Fortune 500 companies to a

nonprofit preschool--that show how these competencies lead to or

thwart success.

媒体评论

　　"A thoughtfully written, persuasive account explaining

emotional intelligence and why it can be crucial to your

career."

　　--USA Today

　　"Good news to the employee looking for advancement [and] a

wake-up call to ***anizati*** and corporati***."

　　--The Christian Science Monitor

　　"Anyone interested in leadership...should get a copy of this

book. In fact, I recommend it to all readers anywhere who want to

see their ***anizati*** in the phone book in the year 2001."

　　--Warren Bennis, The New York Times Book Review

　　From the Trade Paperback edition. -- Review

　　Anyone interested in leadership and the health of human

instituti*** should get a copy of this book. -- The New York Times

Book Review, Warren Bennis

书籍介绍

Book Description

In his phenomenal bestseller, Emotional Intelligence, Daniel Goleman mapped the territory where IQ meets EQ, where we apply what we know to how we live. Spending over a year on the New York Times bestseller list, Emotional Intelligence provided the evidence fo***hat many successful people already knew: being smart isn't just a matter of mastering facts; it's a matter of mastering your own emoti*** and understanding the emoti*** of the people around you.Now, in Working With Emotional Intelligence, Goleman shows why emotional intelligence has become the new yardstick for success for CEOs and junior hires alike. Drawing on both unparalleled access to business leaders and in-depth research, he documents that star performance in every field depends more on emotional intelligence than IQ or technical skills. And the impact of emotional intelligence is even greater at the top of the leadership pyramid.Goleman vividly shows how self-awareness, motivation, influence, conflict management, and team-building play out in some of the top corporati*** in the world today, and points out the damage done when they are lacking. He also creates a strategy for the "emotionally intelligent ***anization" that will shape training and development programs for years to come.With examples from real-life businesses, including successes and failures, this program is a blueprint for all who want to thrive with integrity and satisfaction in the new global economy.

Amazon.com

Working With Emotional Intelligence takes the concepts from Daniel Goleman's bestseller, Emotional Intelligence, into the workplace. Business leaders and outstanding performers are not defined by their IQs or even their job skills, but by their "emotional intelligence": a set of competencies that distinguishes how people manage feelings, in***ct, and communicate. Analyses done by dozens of experts in 500 corporati***, government agencies, and nonprofit ***anizati*** worldwide conclude that emotional intelligence is the barometer of excellence on virtually any job. This book explains what emotional intelligence is and why it counts more than IQ or expertise for excelling on the job. It details 12 personal competencies based on self-mastery (such as accurate self-assessment, self-control, initiative, and optimism) and 13 key relati***hip skills (such as service orientation, developing others, conflict management, and building bonds). Goleman includes many examples and anecdotes--from Fortune 500 companies to a nonprofit preschool--that show how these competencies lead to or thwart success.

Unlike IQ, emotional intelligence can keep growing--it continues to develop with life experiences. Understanding and raising your emotional intelligence is essential to your success and leadership potential. This book is an excellent resource for learning how to accomplish this.

　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　--Joan Price

Amazon.com Audiobook Review

This abridged audio version, sharply narrated by the author, focuses on Goleman's theories of emotional intelligence in the workplace, a standard that measures how well people manage feelings, in***ct, and communicate. In educational but accessible tones, Dr. Goleman explains the need for emotional intelligence in employees, the issues that arise when such skills are lacking, and practical guidance on how to achieve these skills. Goleman's use of real-life examples highlights the important less*** learned from business-world successes and failures. The humorous anecdotes also keep the listener entertained while he presents somewhat esoteric but insightful and interesting ideas, which ultimately increase the potential to succeed and lead others. (Running time: three hours, two cassettes)

　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　--Cate Bick

From Publishers Weekly

Applying the less*** of his bestselling study Emotional Intelligence, Goleman has found that business success stems primarily from a workforce displaying initiative and empathy, adaptability and persuasiveness?i.e., key ***ects of what he defines as emotional intelligence. He presents studies that show that IQ accounts for only between 4% and 25% of an individual's job success, whereas emotional competence (self-awareness, self-regulation and motivation) is twice as important as purely cognitive abilities in the workplace. These findings alone should shake up human resource departments that hire based on how good someone looks on paper. In secti*** like "Self-Mastery," "People Skills" and "Social Radar," Goleman uses anecdotes from the corporate trenches (and from his lecture tours) to isolate qualities, such as "trustworthiness" that are central to displays of emotional intelligence. These qualities, in turn, are broken down into sets of practices?"Act ethically and... above reproach"; "respect and relate well to people from other backgrounds"?that can be internalized for improved emotional intelligence quotients by individuals looking to get ahead, or managers seeking to revitalize the staff. These repetitive-sounding checklists can at times give the book the flavor of an overworked seminar presentation. Still, embedded within the linear format that emerges are many truly illuminating facts?that the real cost of employee turnover to a company is the equivalent of one full year of employee pay, for example?that show how critically important Goleman's thesis is to today's workplace.

From Booklist

Goleman made a big splash in 1995 with his best-selling, much-discussed Emotional Intelligence. He contended that success and ability could not be determined solely by intelligence (however intelligence might be defined or measured). Emotional traits such as self-awareness, motivation, and self-control and social skills such as teamwork, leadership, and communication matter, too. His arguments were bolstered by research in neurology and the behavioral sciences. Furthermore, Goleman argued that emotional intelligence could be taught, and he targeted his message to educators and the educational system. This message, though, also drew a huge resp***e from the world of business, and here Goleman now adapts his ideas to the workplace. Citing managerial studies, he asserts that emotional intelligence is twice as important as either IQ or technical expertise in predicting business success. Goleman shows how self-mastery and people skills determine work performance and suggests implicati*** for job training. Although he does include scientific documentation whenever possible, Goleman himself refers to these as "soft skills," and the question remains about how accurately they can be measured--especially if they are to be used to make employment decisi*** such as hiring, termination, promoti***, and salary levels.

　　　　　　　　　　　　　　　　　　　　　　　　　　　　David Rouse

From Library Journal

Having explained in Emotional Intelligence that EQ matters as much as IQ in the workplace, Goleman now explains how EQ can be learned.

From AudioFile

This book is the author's follow-up to his ground-breaking Emotional Intelligence. Here he focuses on using emotional intelligence at work; he explains why people who focus on skills and information are at a disadvantage compared to workers who have mastered their own emoti*** and understand the emoti*** of their co-workers. Aaron Meza's rich, deep, informative voice lends weight to Goleman's arguments, and his impeccable diction and pacing enable us to follow the author's lucid prose. Meza varies tone and pitch enough to keep us interested. Only an annoying propensity to pronounce words that begin with an "i" as long "e" ("eemediate," for example) mars Meza's performance. R.I.G.

About Author

Daniel Goleman, Ph.D. is CEO of Emotional Intelligence Services in Sudbury, Massachusetts. He covered the behavioral and brain sciences for the New York Times for twelve years. He has taught at Harvard, where he received his doctorate in psychology and is a c***ultant who addresses groups and businesses around the world. Emotional Intelligence, his fifth book, has been translated into twenty-five languages and has been a number one bestseller everywhere, from the U.S. to Brazil, Japan to England. In addition to Emotional Intelligence, his previous books include Vital Lies, Simple Truths, The Creative Spirit, and The Meditative Mind.

Book Dimension :

length: (cm)17.2 　　　 　　　　　 　 width:(cm)10.8