The Facilitator Excellence Handbook, 2nd Edition促销者卓越手册 mobi 下载 网盘 caj lrf pdf txt 阿里云

This is the thoroughly revised and updated edition of the best-selling The Facilitator Excellence Handbook。Written for both new and experienced facilitators，the second edition of The Facilitator Excellence Handbook offers a comprehensive guide for understanding the full range of skills，processes，and knowledge needed to become an effective facilitator。The book addresses a variety of facilitation opportunities，challenges，and problems and also contains A variety of verbal and nonverbal facilitation techniques Step-by-step facilitation processes and tools

Information on how to facilitate conflict resolution in groups and how to facilitate difficult situati***。

Instructi*** for designing and leading group work。

Examples of how various levels of facilitator competency are called for in different types of groups。

Techniques for facilitating meetings，teams，virtual teams，and ***anization-wide projects。

Discussi*** on the art of facilitating and what makes a great facilitator

This is the thoroughly revised and updated edition of the best-selling The Facilitator Excellence Handbook。Written for both new and experienced facilitators，the second edition of The Facilitator Excellence Handbook offers a comprehensive guide for understanding the full range of skills，processes，and knowledge needed to become an effective facilitator。The book addresses a variety of facilitation opportunities， challenges，and problems and also contains。

A variety of verbal and nonverbal facilitation techniques

Step-by-step facilitation processes and tools。

Information on how to facilitate conflict resolution in groups and how to facilitate difficult situati***。

Instructi*** for designing and leading group work

Examples of how various levels of facilitator competency are called for in different types of groups。

Techniques for facilitating meetings， teams， virtual teams， and ***anization-wide projects。

Discussi*** on the art of facilitating and what makes a great facilitator。

Introduction：Getting the Most from This Resource

PART 1 Overview of Facilitation

Chapter 1 Facilitation in Organizati*** Today

Benefits of Facilitation

Goals of an Effe：ctive Facilitation

Facilitation Applied

Facilitation and Leadership

A Vision for the Future

Chapter 2 Role of the Facilitator

Manager of Group Process

Resp***ibilities of a Facilitator

The Evolving Role of the Facilitator

Humanizing the Workplace

PART 2 Basic Facilitation Skills

Chapter 3 Verbal Techniques：Whatto Say

Asking Questi***

Probing

Paraphrasing

Redirecting Questi*** and Comments

Referencing Back

***ng Positive Reinforcement

Including Quieter Members

Encouraging Divergent Views

Shifting Perspective

Summarizing

Bridging

Chapter 4 Nonverbal Techniques：What to Do

Active Listening

Voice

Eye Contact

Attentiveness

Facial Expressi***

Silence

Body Language

Position and Movement in the Room

Distracting Habits

Enthusiasm

Dress

Chapter 5 Recording Techniques

Why Record？

What to Record

　　……

PART3 Facilitator Methods and Tools

PART4 Designing Effective Facilitati***

PART5 The Facilitator in Action

PART6 Facilitator Excellence

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