Dealing with Difficult People如何与难缠的人打交道 mobi 下载 网盘 caj lrf pdf txt 阿里云

These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers.

Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.

Dealing with difficult people

Recognize the 10 most unwanted behaviors

Choose your approach

Understand the four intents

Understand the first intent: get it done

Understand the second intent: get it right

Understand the third intent: get along

Understand the fourth intent: get appreciated

Recognize the results of threatened intents

Reduce differences

Listen to understand

Reach a deeper understanding

Speak to be understood

Project and expect the best

Bring out the best in the Tank

Bring out the best in the Sniper

Bring out the best in the Know-It-All

Bring out the best in the Think-They-Know-It-All

Bring out the best in the Grenade

Bring out the best in the Yes Person

Bring out the best in the Maybe Person

Bring out the best in the Nothing Person

Bring out the best in the No Person

Bring out the best in the Whiner

Take the first three action steps

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作者简介：Dr. Rick Brinkman

　　Dr. Rick Brinkman and Dr. Rick Kirschner are professional speakers, and the coau-thors of the bestselling audio and video tapes How to Deal with Difficult People andthe bestselling book Dealing with People You Can't Stand. Since 1980, they haveshared their insights with audiences worldwide through their company,

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书籍介绍

THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.