The Quality Handbook for Health Care Organizati*** 医疗保健组织质量手册 mobi 下载 网盘 caj lrf pdf txt 阿里云

“The Quality Handbook for Health Care Organizati*** offers students of health care policy and management a unique opportunity to learn firsthand from one of the nation’s leading experts in health care quality. Dr. Dlugacz’s passion for promoting the highest ideals of quality in health care should inspire future generati*** of health care professionals.”

—Alan M. Leiken, chair, Department of Health Care Policy and Management, School of Health

Care Policy and Management, School of Health Technology and Management, Health Sciences Center, State University of New York at Stony Brook

“This outstanding book combines both the quantitative ***ects of data collection and ***ysis with the critical human behaviors that make up a health care institution’s culture. Only when these two factors combine do true ‘quality’ decisi*** and patient care result.”

—Stuart R. Levine, author, The Six Fundamentals of Success

“The Quality Handbook reflects the authors’ combination of technical know-how, years of experience, and the enthusiasm for the complex challenge of thei***ork.”

—Margaret E. O’Kane, president, National Committee of Quality Assurance

This important book is a practical, theory-based resource on the topic of health care quality management written for health care administrators and practitioners.

It offers the tools needed to help managers make decisi***, prioritize resources (financial and human), and ***yze and improve the care they deliver.

The Handbook offers a hands-on approach to specific topics such as the implementation of managerial goals, instructi*** for developing accurate measurements for evaluating care, the utilization of data as a basis for process improvement, exploration of quality management tools and techniques, guidelines for the complex integration of collaborative services in health care, and methods for effective communication and improving accountability.

Figures and Tables

Foreword

Author’S Note

Preface

TheAuthors

1 The Role of the Manager

2 Managing Quality

3 Information and Prioritization

4 Managing Quality Data

5 Using Quality Tools and Statistical Methods for Data Analysis

6 Translating Information into Action

7 Working with Guidelines

8 Communication and Accountability

9 To Err Is Indeed Human

10 Working Together

Conclusion

Bibliography

Name Index

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书籍介绍

This important book is a practical, theory-based resource on the topic of health care quality management written for health care administrators and practitioners. It offers the tools needed to help managers make decisi***, prioritize resources (financial and human), and ***yze and improve the care they deliver. "The Handbook" offers a hands-on approach to specific topics such as the implementation of managerial goals, instructi*** for developing accurate measurements for evaluating care, the utilization of data as a basis for process improvement, exploration of quality management tools and techniques, guidelines for the complex integration of collaborative services in health care, and methods for effective communication and improving accountability.