绩效顾问操作手册：组织改善的工具与技巧 The Performance C***ultant's Fieldbook: mobi 下载 网盘 caj lrf pdf txt 阿里云

Since it was first published in 1998, The Performance C***ultant's Fieldbook has become required reading for all serious workplace learning and performance c***ultants. This completely revised and updated second edition offers you more proven and practical advice; fresh, real-world examples and stories; and dozens more tools and templates.

The Performance C***ultant's Fieldbook will help trainers, training managers, and internal and external c***ultants working in partnership with clients to identify barriers to performance, explore a suite of soluti***, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted. Step-by-step, the book details the techniques you need to conduct performance interventi*** and offers a customizable collection of worksheets, flowcharts, planning guides, and job aids. It provides practical guidance and proven tools to help ***yze an ***anizational environment, diagnose performance problems, identify barriers to performance, select appropriate interventi***, and measure intervention success.

作者简介：

Judith Hale, Ph.D., has been a c***ultant to management in the public and private sectors for over twenty-five years. She specializes in needs assessments, certification programs, evaluation protocols, training outsourcing, and the implementation of major interventi***. She is a past president of ISPI and is on the faculty of ISPI's HPT Institute and Boise State's School of Engineering.

Figures.

CD-ROM Contents.

Preface.

Introduction.

Part One: Making the Transition.

1. Performance C***ulting.

2. The Transition.

3. Costs.

4. Credibility and Influence.

5. Sustaining Change.

Part Two: Performance C***ulting.

6. Environment and Norms.

7. Needs Assessment and Cause Analysis.

8. Interventi***.

9. Measuring Results.

10. Measuring People Performance.

Index.

About the Author.

How to Use the CD-ROM.

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书籍介绍

The Performance C***ultant’s Fieldbook will help trainers, training managers, and internal and external c***ultants working in partnership with clients to identify barriers to performance, explore a suite of soluti***, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted. Step-by-step, the book details the techniques you need to conduct performance interventi*** and offers a customizable collection of worksheets, flowcharts, planning guides, and job aids. It provides practical guidance and proven tools to help ***yze an ***anizational environment, diagnose performance problems, identify barriers to performance, select appropriate interventi***, and measure intervention success.