HYPER-SOCIAL ORGANIZATION: ECLIPSE YOUR COMPETITION BY LEVERAGING SOCIAL MEDIA(I***N 9780071714020) mobi 下载 网盘 caj lrf pdf txt 阿里云

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内容简介:
BE HYPER-SOCIAL. GET HYPER-SUCCES***UL.
"A thought-provoking read and a comprehensive introduction to
today's business challenges as social media and social networking
become increasingly vital to success. . . . Highly recommended."
--Choice magazine
"If you want to really understand what makes some online
communities thrive while others shrivel and fade, you have come to
the right place. Francois Gossieaux and Ed Moran understand just
what makes us all so social—as customers, as employees, and as
business partners—both online and off." -- David Rogers,
executive director, Columbia Business School Center on Global Brand
Leadership, author of The Network Is Your Customer
"The Hyper-Social Organization is not simply a guide
to navigate through the fundamental and far-reaching
transformati*** of today caused by social media, but it also
provides insight into how to optimize and profit from it." --
Mark Yolton, senior vice president, SAP
"To the extent that we can be 'human' with what we know—and
share it as freely as we possibly can—we'll go a long way toward
fostering a deeper level of trust with c***umers. The
Hyper-Social Organization not only explains why that
happens--it also provides a road map for how to embed it in all
your customer-facing processes." -- Barry Judge, CMO, Best
Buy
"Rather than getting hung up on the 'media' side of social
media, Gossieaux and Moran have figured out that the real killer
app is the ability to create a 1:1 communication between your
customers and your brand." -- Marty St. Ge***e, CMO,
JetBlue
"With this book's *** yet profound pre*i*** for all
parts of the ***anization, Francois Gossieaux and Ed Moran have
distilled the chaos, excitement, and fear business is feeling from
a world gone social into an elegant framework of understanding.
(And I’m buying books for my w*** tribe.)" -- Janet Swaysland,
SVP of Social Media, M***ter.com
About the Book:
Facebook. Twitter. YouTube. LinkedIn. Unless you're living in
the Stone Age, it's hard to ignore all the social networking tools
that have taken the world by storm. To keep up--and stay
competitive--you need to rethink how your ***anization in***cts
with this brave new world. You need to stop marketing to c***umers
and start socializing with communities who know what they like and
aren't afraid to share it. You need to understand the power of
social media—and use it to your best advantage.
You need The Hyper-Social Organization. Based on the
famous "Tribalization of Business Study"--a wide-ranging annual
survey conducted by Francois Gossieaux of Beeline Labs and Ed Moran
of Deloitte--this is the definitive guide to using social media for
***anizational success. The book's surprising findings and in-depth
interviews will challenge everything you know about
corporate-c***umer relati***—starting with The 5 Steps to Being
Hyper-Social:
F***et technology—understand the four drivers of successful
communities.
F***et market segments and c***umers—think tribes and
humans.
F***et company-centricity— think human-centricity.
F***et channels—think networks.
F***et process and hierarchies— think social messiness.
Social media is changing the world as we know it. This book
shows you how to change your ***anization and be on the leading
edge of the movement. Instead of marketing to general target
groups, Gossieaux and Moran reveal how you can refocus your efforts
to home in on what matters most to people—the communities or
"tribes" that are at the core of their "identities"—and unite them
through their shared passi***, problems, resp***ibilities, wants,
and needs.
You'll discover how to establish a real human presence on the
Web and in social media communities and sites to open up a
naturally flowing, mutual—and mutually beneficial—exchange of ideas
and information. And you'll see what leading companies like Amazon,
Netflix, Microsoft, IBM, Marriott, Eli Lilly, and others are doing
right—and how you can do it too. Best of all, you'll hear
fascinating, in-depth interviews with today's trendsetters about
what their businesses are doing to become Hyper-Social. Being
social has always played a key role in success. Being a
Hyper-Social ***anization will take you to the next level.
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作者介绍:
Francois Gossieaux is cofounder and partner at
Beeline Labs, a marketing innovation strategy firm, and a senior
fellow and board member at the Society for New Communicati***
Research (SNCR). He lives in New York, NY.
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